Frequently Asked Questions

Mile High Organics is a new way to shop for food. We offer expertise in sourcing the freshest, organic produce available in Colorado. We take orders via the Internet and offer delivery to homes and offices throughout much of the Colorado’s Front Range region.

Is everything organic?

Yes. All Mile High Organics products have been certified as produced under the USDA’s National Organic Program. Should we choose to offer a product that is not certified under this program, we will clearly indicate that it is not certified organic.

Where does Mile High Organics’ produce come from and how does it get here?

Mile High Organics sources produce directly from a number of local farmers and organic distributors. The ‘first pick’ produce is delivered to our ‘fresh’ warehouse by truck, where customer orders are packed into reusable bins and delivered by van to your home or office.

How is Mile High Organics fresher AND less expensive than a supermarket?

We offer extreme freshness by reducing the time produce travels from our farms directly to you. Mile High Organics takes a step out of the supply chain from traditional supermarkets, and reduces shelf time by delivering directly to your home or office.

Mile High Organics offers great value for customers that seek out high quality organic produce and value convenience. Mile High Organics focuses exclusively on the highest quality of organic produce available. When comparing the price of organics, and considering the value of quality and convenience, Mile High Organics is unmatched!

What's the difference between Mile High Organics and a supermarket?

Mile High Organics offers a great deal of additional value as compared to a traditional supermarket:
•    we offer online shopping and a simple account management system
•    we offer home and office delivery
•    we focus only on certified organic products
•    we work to connect our customers with their food
•    We seek to inform our customers of the origins and implications of the food they consume in an effort to create a positive culinary experience

What kind of food does Mile High Organics sell?
Our Services | FAQ Categories

Mile High Organics strives to sell only the best, organic produce available (fruits, vegetables and herbs).

Why do you sometimes use plastic bags?

On occasion we use plastic bags inside our reusable delivery bins to maintain produce quality (e.g. keeping fresh greens full of moisture, or keeping cherries from being mashed).

Why are some items available at certain times of the year in supermarkets and not at Mile High Organics?

Mile High Organics seeks provide great value to its customers by offering the most seasonally appropriate, fresh produce available. By supporting local farmers and organic distributors, we reduce pollution generated by long-distance food transport and provide the highest quality, local produce to our customers.

These values result in a seasonality of product offerings, but decrease pollution, increase length of product life and keep costs low for our customers.

Why isn't everything you sell certified Fair Trade?

Fair Trade certifications focus primarily on labor standards in “developing countries.” Since most of our products come from the United States this certification is unavailable. Some of the products we receive from “developing countries” are Fair Trade certified, and some may not be (based on availability). We do our best to support the most hospitable working conditions, such as only supporting organic agriculture, where workers are not exposed to chemicals present in “conventional” farming.

Where is my order put together?

We package all of our orders in our ‘fresh’ warehouse located in Denver, Colorado.

How can I find out more about Mile High Organics?

A number of your questions may be answered in our FAQ. You may also email or call (303-835-1212) us with any questions. For additional Mile High Organics and ‘foodie’ information, follow us on Twitter and Facebook.

How does the Refer a Friend progrm work?

Refer a friend to Mile High Organics and receive a $10 credit to your account once your referral has placed an order! As your friends are signing up, be sure to remind them to cite you as their referral source in the registration process. The $10 credit will be applied over your next two orders.

------------------------------------------------------------------------

Signing Up

What if I forget my password?

How do I sign up?

------------------------------------------------------------------------

How do I sign up?

Signing Up | FAQ Categories

Signing up is simple! First, click the “Sign Up Now!” button, located on the right side of each web page. Fill in all requested information and you will receive a confirmation email containing a link to set up your first order.

What if I forget my password?

Signing Up | FAQ Categories

If you incorrectly enter your password, you will have an option to click “forgot your username or password” then simply enter your email address and you will be sent your account details.

------------------------------------------------------------------------

Account Management

I need to put a standing order on hold

Once you are logged in to your account on MileHighOrganics.com there will be an account management navigation bar right under the main navigation bar at the top of our website. You need to be logged in to your account to be able to manage deliveries or account settings.

Changing your delivery address

Changing your password

Changing your credit card details

Viewing a statement

------------------------------------------------------------------------

I need to put a standing order on hold

Click the “Skip Deliveries” button. Enter the dates you are leaving and plan to come back, and save that info. That’s it. If you come back early, log into the “Skip Deliveries” area and then click “I’m back early” to resume deliveries.

Changing your delivery address

Click the “View/Edit Account” button. Then click “Modify your personal information.” From here you can change your delivery address, and other personal information. Make sure to click the “Save Changes” button to save your edits.

Changing your password

Changing your credit card details

Click the “View/Edit Account” button. Then click “Modify your personal information.” From here you can change your credit card, and other personal information. Make sure to click the “Save Changes” button to save your edits.

Viewing a statement

Click the “View/Edit Account” button. Then click “View your invoice history & account balance” for prior account information or “Print your current invoice” for current account information.

------------------------------------------------------------------------

Security & Privacy

Is MileHighOrganics.com a secure site?

Will my information be kept private?

------------------------------------------------------------------------

Is MileHighOrganics.com a secure site?

Yes. We use 128-bit encryption for all personal information.

Will my information be kept private?

Yes. Your personal information will remain confidential. Please refer to our Privacy Policy for additional detail.

------------------------------------------------------------------------

Shopping

How can I check on/change my order?

How do I order?

Can I order by phone?

What happens to my cart if I leave before checking out?

Can I change or cancel an order?

Can I return something if I'm not satisfied?

Can I substitute an item delivered in a box selection?

------------------------------------------------------------------------

How do I order?

Shopping | FAQ Categories

Once you sign up for an account, it’s your choice how to shop. Click on “My Recurring Items” to set up an order or series of orders. Or, click “Start Shopping” from the main navigation bar. Shopping options are also displayed at the bottom of each page. Having difficulties? Contact Us.

Can I order by phone?

Shopping | FAQ Categories

No. At this point we only accept online orders through our turn-key online account management system. Need account assistance? Contact Us.

How can I check on/change my order?

Shopping | FAQ Categories

Once logged into your account, click “View/Edit Deliveries” and select the delivery date you are interested in reviewing/editing. From here you can view and change your order.

What happens to my cart if I leave before checking out?

Shopping | FAQ Categories

You may add items to your order by placing them in your shopping cart. Any items that you have added your cart will be delivered with your standing order on your delivery date.

Can I change or cancel an order?

Shopping | FAQ Categories

Absolutely. You may change and/or cancel orders up until the cut-off time for that delivery.

Does Mile High Organics make substitutions?

Shopping | FAQ Categories

Yes. In cases of supply changes, we will substitute similar item(s), if available. If nothing similar is available then we will credit your account.

Can I return something if I'm not satisfied?

Shopping | FAQ Categories

Absolutely. Please contact us within 48 hours of receiving your order to inform us of the issue. We will happily credit your account if you are not satisfied with the quality of an item.

Can I substitute an item delivered in a box selection?

Shopping | FAQ Categories

See an item that you do not want this week? Select from the substitution drop-down menu and select item(s) you prefer! We seek to provide you with the most choice and the foods you enjoy!

------------------------------------------------------------------------

Payment

How does credit card payment work? When do I get charged?

How do I pay?

What is the minimum order?

Does Mile High Organics accept coupons?

Does Mile High Organics accept personal checks or cash?

------------------------------------------------------------------------

How do I pay?

All major credit cards are accepted for home delivery. The card you designate for your account will be billed when your order is shipped.

For office accounts payment alternatives may be arranged. Contact Us for additional information.

How does credit card payment work? When do I get charged?

The credit card you have designated in your online account is charged once your order has shipped.

What is the minimum order?

Currently, our "starter box" is the minimum order.

Does Mile High Organics accept coupons?

Yes. We accept Mile High Organics' coupons.

Does Mile High Organics accept personal checks or cash?

No.

------------------------------------------------------------------------

Home/Office Delivery

Where does Mile High Organics deliver?

When does Mile High Organics deliver?

Why can't I pick my delivery day and time?

Who is responsible for assembling my order?

How does delivery work?

Is there a charge for delivery?

What if I'm not home to receive my order?

How long will my order stay fresh in the delivery boxes?

Can I pick up my order from your facility?

Why don't you deliver to my area?

What shall I do with my bins?

Where will you leave my box?

------------------------------------------------------------------------

Where does Mile High Organics deliver?

Mile High Organics delivers throughout Colorado’s Front Range. To check availability in your area, please enter your Zip Code in our “Check Availability” tool.

When does Mile High Organics deliver?

Delivery days are determined by your location; please refer to the delivery schedule to see your delivery date. Home delivery will occur on your specified date and there is no need for you to be home when we deliver. Offices deliveries occur during normal business hours.

Why can't I pick my delivery day and time?

To create efficiencies and keep costs low, Mile High Organics has designated area delivery schedules. Click here to see your area delivery schedule.

Who is responsible for assembling my order?

Our team of experts is comprised of the best people in the industry, and they ensure that our customers only get the best. This team assembles each customer order with the highest quality produce, to determined specifications. In the rare instance that an item misses our quality inspection, please Contact Us.

How does delivery work?

Once an order has been placed online, fresh items are hand-packed in our special bins and then delivered directly to you on your delivery day. It’s really that simple.

Is there a charge for delivery?

The price of delivery is included in the minimum order price. There are no additional delivery fees.

What if I'm not home to receive my order?

You do not need to be home to receive your order. Our bins are designed so that produce maintains freshness while you are out. You may also designate delivery instructions via your online customer profile.

How long will my order stay fresh in the delivery boxes?

Outside temperatures and humidity will affect the goods over time however they should stay in great condition for a number of hours. Once you receive your order, please make sure to refrigerate, and otherwise properly store, items as needed. For more information on produce storage click here. Produce quality is guaranteed.

Can I pick up my order from your facility?

No. Additional questions about delivery? Contact Us.

Why don't you deliver to my area?

Good question. Mile High Organics will grow delivery locations with its customer base. If you are not currently part of our delivery area, please Contact Us and we will determine availability of delivery.

What shall I do with my bins?

On the day of your next delivery, put the bin exactly where it was delivered. We reuse bins to minimize waste generated from our business. Thank you for assisting in this mission!

Where will you leave my box?

We leave your order at your front door, unless you specify otherwise.

------------------------------------------------------------------------

Questions Regarding Delivery

My box hasn't arrived - help!

Something is missing from my box or order

Something in my box is of poor quality or damaged

This is not my order!

Why did my driver not collect my old boxes?

My delivery was not left where it should be and/or it has been damaged

------------------------------------------------------------------------

My box hasn't arrived - help!

Questions Regarding Delivery | FAQ Categories

Mile High Organics is known for its prompt, accurate delivery system. For office delivery, boxes will be delivered during normal working hours (9am to 5pm). If it is 5pm at an office location, Contact Us and we will contact you within 24 hours to resolve the issue.

Home deliveries should be completed by 7pm on your delivery date (barring inclement weather). If we have not contacted you about the status of your delivery and it is past this time please inform us. We will contact you within 24 hours about redelivery.

Something is missing from my box or order

Questions Regarding Delivery | FAQ Categories

Please check your current invoice to see if we already credited your account due to a product sourcing/quality decision. If not reflected on the invoice, please contact us so that we can credit your account, as appropriate.

Something in my box is of poor quality or damaged

Questions Regarding Delivery | FAQ Categories

Please let us know about this as soon as you can. Mile High Organics is committed to the highest quality standards and will make sure to credit your account.

This is not my order!

Questions Regarding Delivery | FAQ Categories

If it appears that you have received the incorrect order, please contact us immediately and we will resolve the issue as soon as possible.

Why did my driver not collect my old boxes?

Questions Regarding Delivery | FAQ Categories

Oops! The driver must have missed them! Please notify us and place the boxes in the same location as the delivery… we will be sure to pick them up next time.

My delivery was not left where it should be and/or it has been damaged

Questions Regarding Delivery | FAQ Categories

Mile High Organics is committed to the highest quality and service levels. Please Contact Us with any quality or delivery concerns.

------------------------------------------------------------------------

Jobs